We all know that unpleasant feeling when we're talking about something interesting and halfway through our sentence we're interrupted. But was that really an interruption? The answer depends on whom you ask, according to new research led by Katherine Hilton from Stanford University.
Using a set of controlled audio clips (录音片段), Hilton surveyed 5,000 American English speakers to better understand what affects people's perceptions of interruptions. She had participants listen to audio clips and then answer questions about whether the speakers seemed to be friendly and engaged, listening to one another, or trying to interrupt.
Hilton found that American English speakers have different conversational styles. She identified two distinct groups: high and low intensity speakers. High intensity speakers are generally uncomfortable with moments of silence in conversation and consider talking at the same time a sign of engagement. Low intensity speakers find it rude to talk at the same time and prefer people speak one after another in conversation.
The differences in conversational styles became evident when participants listened to audio clips in which two people spoke at the same time but were agreeing with each other and stayed on topic, Hilton said. The high intensity group reported that conversations where people spoke at the same time when expressing agreement were not interruptive but engaged and friendlier than the conversations with moments of silence in between speaking turns. In contrast, the low intensity group perceived any amount of simultaneous (同时) chat as a rude interruption, regardless of what the speakers were saying.
"People care about being interrupted, and those small interruptions can have a massive effect on the overall communication," Hilton said. "Breaking apart what an interruption means is essential if we want to understand how humans interact with each other."